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it into your vision. Belonging is what it feels like to work at
Marriott. If this sounds like the place for you, join us.
The Boston Marriott Copley Place located at 110 Huntington Avenue. Boston, MA 02116 is currently hiring a Guest Service Representative.
Guest Service Representative
Responsibilities include:
Organize, confirm, process, and conduct all guest check-ins/check-outs,
room reservations, requests, changes, and cancellations. Secure payment;
verify and adjust billing. Activate and file room keys. Process all
guest requests and relay messages. Print contingency lists to have a
record of all guests in case of emergency. Identify and explain room
features to guests; supply guests with directions and information
regarding property amenities, services, and hours of operation, and
local areas of interest. Ensure that any outstanding requests or
problems from the previous day receive priority and are resolved. Run
and review daily reports/logs. Complete designated cashier and closing
reports in the computer system. Accept and record wake-up call requests
and deliver to appropriate department. Count bank at beginning and end
of shift; secure bank. Process all payment types, adjustment vouchers,
paid-outs, correction vouchers, and miscellaneous charges; provide
change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries,
and unsafe work conditions to manager; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and acknowledge
all guests according to company standards; anticipate and address
guests' service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support
team to reach common goals. Comply with quality assurance expectations
and standards. Stand, sit, or walk for an extended period of time. Move,
lift, carry, push, pull, and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.
To submit your application for this job, please go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=14000GHX
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Marriott International is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
culture. Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under federal,
state or local laws.
