DGI Supply, a DoALL company, was founded in 1927. Today, it is one of the largest industrial supply distributors in the United States. DGI Supply brings 75 years of manufacturing and distribution to the marketplace with its primary goal of saving customers money. DGI Supply is a national/ international company with revenues exceeding $300 million and inventory in excess of $30 million. We primarily service metal working, metal forming, fabrication, chip making and manufacturing companies. We offer a full line of maintenance, repair, operating and production supplies.

DGI Supply provides customers with a selection of over 1,000,000 brand name products. The company has 49 sales offices in North America and is the most recent winner of the Industrial Supply Association's American Eagle Distribution Value-added Eagle Award. DGI Supply was also ranked as one of the top ten most innovative companies by manufacturing.net in 2013.
DGI is also one of the industry's premier providers of Automated Procurement Solutions (APS). We are currently seeking a Technical/Customer Support Consultant to provide technical support and customer service support remotely from our Wheeling, Illinois corporate office.
To be successful in this role:
- Successful candidate will master skills in handling customer interactions via phone and e-mail.
- Have the ability to explain technical applications and concepts to non-technical users remotely.
- Possess strong training skills.
Job duties will include:
• Maintain the inventory database
• Maintain users for system and set up access controls
• Setup custom reports for customers
• Provide Account Managers with basic training and instructions
• Perform automated price updates and verification
• Provide first point of contact PC and software technical support
• Troubleshoot basic PC functions with Account Managers and customers
• Troubleshoot and triage problems with customer software to resolve issues
• Generate inventory reports for the customer and Account Managers
• Work closely with vending buyers to assure seamless order fulfillment
• Generate and distribute weekly and monthly customer invoices
• Perform maintenance, replacement, and repairs, and on industrial vending equipment
• Configuration of third party software and equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
• Configure software to connect to Internet application servers.
• Obtain general understanding of OS and application operations related to company offered services.
• Identify and correct or advise, on operational issues in computer systems.
• Perform creation of new accounts using company provided software tools.
• Provide remote hardware support for industrial vending equipment
• Perform computer hardware repair and replacement
• Provide backup support to vending customer service and administrative duties
Skills required for this role:

- Excellent listening skills and the ability to empathize with users.
- Thorough, organized and systematic in approach to work.
- Strong verbal and written communication skills.
- Skilled at establishing and maintaining effective working relationships.
- Ability to manage self in a fast paced business environment.
- Advanced skills in technology.

Minimum Qualifications:

- Technical expertise required; degree in a technology oriented program of study preferred
- Experience with customer service roles preferred and strong service orientation
- Proven ability to use operating systems and other third party software to service customer needs effectively
- Professional maturity, integrity and a positive attitude
-Excellent interpersonal and communication skills required
-Strong analytical skills required
-Attention to detail and strong organizational skills required
-Advanced Excel skills a plus
-Industry knowledge desired but not required.

Please go to www.dgisupply.com under careers and hit Apply Now and fill out company application. This position is under Information Systems
.
Competitive Benefits Package:

We offer a competitive benefits package including 401(k), health, dental, vision, life and short and long term disability coverage and profit sharing.

Candidates are subject to reference checks, criminal background checks and post-offer drug screening.