Montgomery Lloyd Smith
(C) 301-712-6197
Objective
To obtain a challenging position that will utilize my skills and
experiences and will also provide me with the opportunity for growth and
advancement in the field of Information Technology.
Information Technology Experience
Windows XP/7/8
Mac OS
Microsoft Office Suite
Google Docs
Firewall installation
Helpdesk Support
Cisco IP Phone Admin
RasPlus Camera Software
Remote Assistance
VMware installation
Network Management
Printer Support
Education
Stevenson University, Owings Mills, MD December 2012
Bachelor's of Science in Business Information Systems, Technology Management Track
Stevenson University Study Abroad, Ireland Campus May 2010-July 2010
Work Experience
Midway Industries Reisterstown, MD Feb 2014 -- July 2014
IT Technician
• Provided computer software/hardware support for 50 users in Windows 7/8 environment
• Cisco IP Phone administration/support for 100 users
• Implemented and deployed new helpdesk system for company
• Worked alongside IT Director with configuration and installation of new network integration and Server administration
• Worked alongside Operations Manager to ensure all incoming check payments are received and deposited using QuickBooks
Washington Real Estate Investment Trust Rockville, MD June 2013 -- Oct 2013
Information Technology Intern
• Provided software support for Apple/Windows XP/7/8 Environment
• Hardware support for laptop, desktop, tablet clients
• Active Directory utilization for 300 users
• Worked alongside network manager with configuration and installation of firewall and switch hardware
• Involved in network and VMware upgrade projects
Office of Information Technology, Stevenson University Aug 2012 -- Dec 2012
Help Desk Technician
• Responsible for answering and troubleshooting technology issues
• Filled out and submitted helpdesk tickets for students, faculty, and staff
• Assisted with the development and editing of online knowledge base for self-help services
• Software Support for Windows and Apple OS.
China Garden Restaurant, Frederick, MD Sept 2006 -- June 2013
Managers Assistant/Delivery Driver
• Responsible for completing daily routines within the restaurant
• Deliver food to customers in a timely manner
• Responsible for taking orders over the phone and translating the information to the chef's