All Services are performed by a CompTIA A+ Certified Computer Repair Service and Repair Specialist. We can either come to you or you can come to us. There is a $10.00 trip charge if we come to you however. So please add $10.00 if you decide to schedule a onsite visit with us. This is to cover our expense for coming to you. Our Services are guarantee by a 30 Day One time Re-do policy & Parts Warranty. This means if there is a problem we will fix it professionally until you are satisfied one time only. If your computer repair needs parts they must be okay by you and paid for at the time they are ordered. We offer 2 day shipping or next day shipping on all parts needs to complete computer repair once the diagnosis is done. The diagnosis is not free and is included in the price of the repair. Please be advise if you choose to not purchase the parts and complete the repair you will still be responsible for the hourly labor up to the point of the diagnosis.