The Studio Proprietor is responsible for generating sales and ensuring exceptional service is provided to all customers.
The Proprietor will direct all activities required to achieve sales, service, merchandise presentation/design excellence, human resource management, loss prevention, and expense control goals. The Studio Proprietor sets and monitors own and staff goals; determines, manages, and delegates Studio priorities; evaluates, coaches, and trains employees. The Proprietor is responsible for addressing sub-standard performance and recognizing achievement. The Studio Proprietor upholds all company standards through personal example and professional management.
Specific Responsibilities Include:
Sales Generation:

• Drives sales and service through goal setting, coaching, motivating/inspiring, development, accountability/follow-up and recognition
• Ensures consistent performance of self and staff
• Achieves Studio goals:
• Leads sales efforts to achieve Studio profit
• Ensures Studio represents the best in design through presentation and house-keeping
• Maximizes sales and profitability through interpretation of visual objectives and directives (regular, promotional, etc.) to create a strong visual impact

Loss Prevention:

• Ensures the Studio is in compliance with loss prevention and safety procedures

Operations and Systems:

• Manages all procedures to maximize profit (e.g., scheduling, shipment receiving, processing, transfer, and control, controllable expense and supply management)

Statistical Plans:

• Meets or exceeds all Studio financial plans
• Develops a capable and competent staff

Work Environment/Staff Development:

• Maintains a positive and productive work environment

Requirements

• Understanding and passion for modern design principles
• Results oriented, able to set and achieve goals for self and others
• Ability to provide outstanding customer service and serve as a role model for customer service to staff
• Knowledge of visual presentation techniques
• Ability to prioritize, delegate and follow-up
• Outstanding communication skills, in both written and verbal form
• Ability to make timely and effective decisions; can self motivate and self direct
• Experience recruiting, training and developing staff
• Action oriented and works with a sense of urgency
• Recognizes strong performance and addresses poor performance in a timely manner
• Works well with others, enjoys building relationships and teams

Design Within Reach is committed to diversity and inclusion. We are an equal opportunity employer (Minorities/Women/Veterans/Disabilities).
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